3527770 - Resolving Proxy Now Logout Loop and Company ID Prompt Issue in SAP SuccessFactors

Symptom

Proxy Now feature is logging out the user;
The repeated loop of logging out and prompting for company ID persists without successful proxy.

Environment

SAP SuccessFactors HCM Suite

SAP SuccessFactors HCM Core

Reproducing the Issue

1. Click on the 'Proxy Now' button.
2. Enter a name and click 'OK'.
3. The user is subsequently logged out of the instance.
4. A page appears prompting for the company ID.
5. Enter the company ID and press 'Enter'.
6. Instead of proxying successfully, the page refreshes and returns to the original state.

Cause

Misconfiguration of Personal Information in ACS Services: There might be incorrect configuration of your personal information in the involved ACS services, leading to their inability to properly handle your SLO (single logout) requests.
Redirection Settings of ACS Services: The ACS services are set to redirect the SLO requests back to login page (e.g. https://performancemanager15.sapsf.com/login) instead of completing the logout directly.

Resolution

Check Personal Information Configuration: Ensure that the personal information is correctly configured in all relevant IDP and SP (ACS) systems. Compare your configuration with that of other users, especially those who are not facing the logout issue.
Check ACS Services configuration: Reach out to these ACS services and confirm that they do not redirect SLO requests back to bizx (e.g. https://performancemanager15.sapsf.com/login) when handling logout requests, because BizX does not process any SLO responses.
For SAP support, please check the internal memo.

Keywords

logged out, proxy kick out, proxy now logout, proxy now issue; suddenly logout, proxy logout, proxy not working, unable to proxy, logout, proxy now issue; company ID, back, return, refresh, page back, page return, page refresh , KBA , LOD-SF-PLT-PRX , Proxy , Problem

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions