3527875 - Balance confirmation letter is not needed

The issue arises when executing the Customer Balance Confirmation job in the Schedule Accounts Receivable Jobs application.

The log displays the information "balance confirmation letter is not needed".

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP S/4HANA Cloud Public Edition

The Head Office field is not maintained in the business partner master data.

Maintaining the Head Office for the customer in the app Maintain Business Partners can solve the issue.

While running the balance confirmation, the business partner will be checked against the open items. It is a standard behavior that, if a document is posted with a branch but the branch is not maintained in the business partner master data, no balance confirmation will be created.

Schedule Accounts Receivable Jobs, Customer Balance Confirmation, Head Office , KBA , FI-FIO-AR-2CL , Fiori UI for Accounts Receivable (Public Cloud) , Problem