Symptom
While in the LMS UI and attempting to create a new external site, receive an error message with generic ticket when clicking submit.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
PreRequisites: IAS for Learning-only users enabled & active AND Cloud Identity > Real-time sync enabled
- Navigate to Learning Administration > System Administration > Application Administration > Sites & Click Add New
- Fill out required fields (ensuring selection are valid & active) & Click Submit - Incur Error.
Cause
With real-time sync enabled, LMS will have the IAS & IPS try to create the site within those systems and certain settings may be preventing to do so.
Resolution
See Also
Keywords
sap, sf, successfactors, success, factors, learning, lms, add, new, external, site, ticket, error, IAS, real-time, sync , KBA , LOD-SF-LMS-EXT , Sites and External Users , Problem
Product
SAP SuccessFactors Learning 2405