SAP Knowledge Base Article - Public

3527956 - Item with two active revisions is throwing 'Online Content not Available'

Symptom

When launching an item's older revision, the content is shown as 'Online Content not Available'.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Log into HCM > navigate to Learning as user > 'New Learning Experience' is enabled >
  2. For an assigned item that has a newer revision available in the user's Library(ies), click on 'Start Course' >
  3. The content doesn't load and it's shown as 'Online Content not Available' >
  4. At the top left side, using the breadcrumb menu, click on the item's title to navigate back to the Course Details page >
  5. Click on 'Start Course' again >
  6. A pop-up appears: "There is a new revision available for this Item. Do you wish to access this new revision instead?" >
  7. Click on 'Cancel' to keep launching the older revision >
  8. This time the content's title loads as expected and can be launched.

Cause

Our Engineering team is investigating the scenario. Please set this KBA as favorite in order to be notified on future updates to this document, as per 2171560.

Resolution

Our Engineering team is investigating the scenario. Please set this KBA as favorite in order to be notified on future updates to this document, as per 2171560.

See Also

Learning Item Revision

Keywords

sf, sfsf, lms, learning, administration, admin, revision, item, launch, content, error, version, available, assigned, active, load, loading, blank, open, course, details, page , KBA , LOD-SF-LMS-ITE , Items , Bug Filed

Product

SAP SuccessFactors Learning 2405