SAP Knowledge Base Article - Preview

3527988 - Using previous cases as a basis for analyzing a new one can cause a delay in resolution.

Symptom

A new case has been created, and there is important information in an older case that can help analyze the current scenario.


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Keywords

previous case, case, older case, ticket, new ticket, older ticket, old ticket , KBA , XX-SER-FORME , SAP for Me , How To

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