SAP Knowledge Base Article - Public

3528012 - Certificate Prompts When Logging to a C4C Tenant Using SSO

Symptom

When logging in a C4C tenant using SSO, a prompt shows up to select the correct certificate for the login, even when there is only one possible choice.

Environment

SAP Cloud For Customer

Cause

This prompt is sent by Google Chrome and then stored in the browser Cache. In case there is a setting marked to clear the cache when browser is closed, or in case the tenant is accessed via Incognito mode, it will always show up since there is no stored data related to the certificate.

Resolution

This is the expected system behavior.

Keywords

Pop; up; popup; certification; single; sign; on; edge; closing , KBA , LOD-CRM-SEC , Security Topics , Problem

Product

SAP Cloud for Customer core applications 2408