SAP Knowledge Base Article - Public

3528038 - Application Error in Personal Data Collection (PDC) - Onboarding

Symptom

An application error occurs when submitting the Personal Data Collection (PDC) step in SAP SuccessFactors Onboarding.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Log in as a candidate.
  2. Attempt to submit the PDC step.
  3. Encounter the application error.

Cause

The issue is caused by a mismatch in the start dates in the EC data (start date in Provide Personal Data page) compared to the ONB2Process object (start date in Manage Data > Process > Search userid).

Resolution

  1. Access Dashboard
  2. New Hire Data for the candidate.
  3. Correct the start date.
  4. Proceed with the hiring.

See Also

Refer to the following SAP Notes for additional information:

Keywords

SAP SuccessFactors Onboarding, Personal Data Collection, PDC, application error, errorId=4605c861-0e8e-4d90-8be2-77e64f7baa4d, start date, mismatch, EC data, ONB2Process object. , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions