Symptom
An application error occurs when submitting the Personal Data Collection (PDC) step in SAP SuccessFactors Onboarding.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Log in as a candidate.
- Attempt to submit the PDC step.
- Encounter the application error.
Cause
The issue is caused by a mismatch in the start dates in the EC data (start date in Provide Personal Data page) compared to the ONB2Process object (start date in Manage Data > Process > Search userid).
Resolution
- Access Dashboard
- New Hire Data for the candidate.
- Correct the start date.
- Proceed with the hiring.
See Also
Refer to the following SAP Notes for additional information:
Keywords
SAP SuccessFactors Onboarding, Personal Data Collection, PDC, application error, errorId=4605c861-0e8e-4d90-8be2-77e64f7baa4d, start date, mismatch, EC data, ONB2Process object. , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem