3528050 - Email interactions are not available for Engagement Timeline section in the Customer Insights facet of the Account

Symptom

The Engagement Timeline inside Customer Insights does not show the Email interactions, even though the Account has emails.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

E-mail, activity, is not showing, not displaying, can't find, could not found, cannot find, interaction, timeline, email, visible, agent, desktop, , KBA , LOD-CRM-SBS-360 , Customer 360 Profile , LOD-CRM-ACC , Account , LOD-CRM-OPP , Opportunity Management , CEC-CRM-TIM , Timeline for SAP Sales/Service Cloud , CEC-CRM-INS , Embedded Insights for SAP Sales/Service Cloud , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.