Symptom
An error occurs when attempting to submit the Create and Submit E-Verify task:
The error message displayed is "citizenship_status_code: Combination of Citizenship Status Code and Document Type Code is invalid."
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Attempt to submit the Create and Submit E-Verify task.
- Observe the error message "citizenship_status_code: Combination of Citizenship Status Code and Document Type Code is invalid."
Cause
The issue arises from the candidate data selected. The citizenship type of the user is selected as a lawful permanent resident, but the document selected is a birth certificate, which categorizes the candidate as a citizen of the US.
Resolution
- Navigate to Manage Data > E-Verify data > Search with candidate user Id.
- Click on 'Take action' > 'Make correction'.
- Change the Citizenship status code to 'Citizen of United state'.
- Save the changes.
- Try to submit the E-Verify case after making the above changes.
Keywords
Onboarding, obx, E-Verify, task submission, error, citizenship status code, document type code, invalid combination, lawful permanent resident, US citizen, change citizenship status , KBA , LOD-SF-OBX-EVF , Everify , Problem