SAP Knowledge Base Article - Public

3528053 - E-Verify Task Submission Error: Invalid Combination of Citizenship Status Code and Document Type Code - Onboarding

Symptom

An error occurs when attempting to submit the Create and Submit E-Verify task:

The error message displayed is "citizenship_status_code: Combination of Citizenship Status Code and Document Type Code is invalid."

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Attempt to submit the Create and Submit E-Verify task.
  2. Observe the error message "citizenship_status_code: Combination of Citizenship Status Code and Document Type Code is invalid."

Cause

The issue arises from the candidate data selected. The citizenship type of the user is selected as a lawful permanent resident, but the document selected is a birth certificate, which categorizes the candidate as a citizen of the US.

Resolution

  1. Navigate to Manage Data > E-Verify data > Search with candidate user Id.
  2. Click on 'Take action' > 'Make correction'.
  3. Change the Citizenship status code to 'Citizen of United state'.
  4. Save the changes.
  5. Try to submit the E-Verify case after making the above changes.

Keywords

Onboarding, obx, E-Verify, task submission, error, citizenship status code, document type code, invalid combination, lawful permanent resident, US citizen, change citizenship status , KBA , LOD-SF-OBX-EVF , Everify , Problem

Product

SAP SuccessFactors Onboarding all versions