3528053 - E-Verify Task Submission Error: Invalid Combination of Citizenship Status Code and Document Type Code - Onboarding

An error occurs when attempting to submit the Create and Submit E-Verify task:

The error message displayed is "citizenship_status_code: Combination of Citizenship Status Code and Document Type Code is invalid."

SAP SuccessFactors Onboarding

1. Attempt to submit the Create and Submit E-Verify task.
2. Observe the error message "citizenship_status_code: Combination of Citizenship Status Code and Document Type Code is invalid."

The issue arises from the candidate data selected. The citizenship type of the user is selected as a lawful permanent resident, but the document selected is a birth certificate, which categorizes the candidate as a citizen of the US.

1. Navigate to Manage Data > E-Verify data > Search with candidate user Id.
2. Click on 'Take action' > 'Make correction'.
3. Change the Citizenship status code to 'Citizen of United state'.
4. Save the changes.
5. Try to submit the E-Verify case after making the above changes.

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