SAP Knowledge Base Article - Preview

3528061 - Unable to Connect Intelligent Selling Services to SAP Commerce Cloud due to OAuth2 Error

Symptom

When attempting to connect Intelligent Selling Services to SAP Commerce Cloud an error message is displayed on logs: "Could not retrieve a token for the provided OAuth2 client personalizationSetupClient".


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Environment

  • Intelligent Selling Services for SAP Commerce Cloud
  • SAP Commerce Cloud

Product

SAP Commerce Cloud all versions ; intelligent selling services for SAP Commerce Cloud all versions

Keywords

Intelligent Selling Services, OAuth2,, token, retrieval, backoffice, personalizationSetupClient, ISS , KBA , CEC-CDS , SAP Commerce Cloud, context-driven services & ISS , Problem

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