Symptom
- After 2411 release, an issue was identified where the background on certain screens is not white as expected. Instead, a different background image is displayed, making the page content unreadable.
- This issue specifically occurs when searching for users in the 'Assign' tab of an item in SAP SuccessFactors Learning.
- The issue is present in the preview environment but not in the production environment.
Environment
SAP SuccessFactors Learning 2411
Reproducing the Issue
- Log into the Learning Admin site.
- Navigate to Learning Activities.
- Click on 'Items'.
- Perform a search for any item or a blank search.
- Open any item from the search results.
- Click on 'Actions', then 'Assign'.
- Click on 'Add Users'.
- Enter a User ID or select 'Add one or more from list'.
- The background image appears in the search page, making the content unreadable.
Cause
This is a theme configuration change.
Resolution
Admins may go to admin center-> theme manager -> navigate to selected theme -> expand fine tune -> background -> no image.
So now there won't be any image.
Admins can also update the page background color by navigate as below from theme manager:
fine tune-> Placemat-> background color > update the background color to something else from black.
Keywords
INC9743854, Unreadable Content, Background Image, Assign Tab, User Search, Preview Environment, Production Environment , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , How To
Product
SAP SuccessFactors Learning 2411