SAP Knowledge Base Article - Public

3528306 - The background color is not white when searching for users in the assign tab of the item.

Symptom

  • After 2411 release, an issue was identified where the background on certain screens is not white as expected. Instead, a different background image is displayed, making the page content unreadable.
  • This issue specifically occurs when searching for users in the 'Assign' tab of an item in SAP SuccessFactors Learning.
  • The issue is present in the preview environment but not in the production environment.

Environment

SAP SuccessFactors Learning 2411

Reproducing the Issue

  1. Log into the Learning Admin site.
  2. Navigate to Learning Activities.
  3. Click on 'Items'.
  4. Perform a search for any item or a blank search.
  5. Open any item from the search results.
  6. Click on 'Actions', then 'Assign'.
  7. Click on 'Add Users'.
  8. Enter a User ID or select 'Add one or more from list'.
  9. The background image appears in the search page, making the content unreadable.

Cause

This is a theme configuration change. 

Resolution

Admins may go to admin center-> theme manager -> navigate to selected theme -> expand fine tune -> background -> no image.

So now there won't be any image. 

Admins can also update the page background color by navigate as below from theme manager: 

fine tune-> Placemat-> background color > update the background color to something else from black.

Keywords

INC9743854, Unreadable Content, Background Image, Assign Tab, User Search, Preview Environment, Production Environment , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , How To

Product

SAP SuccessFactors Learning 2411