Symptom
Service requests or other business transaction are not appearing in the customized factsheet with the 'ICCMP_AFS_HIS' component/view.
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Environment
- SAP S/4HANA
Product
SAP S/4HANA all versions
Keywords
SAP S/4HANA, Service Request Management, Interaction Center, ICCMP_AFS_HIS, Service Requests, IC Account Factsheet, Inbox Profile, CRMC_IC_AUI_PROFILE , KBA , CRM-IC-CFA , Customer Fact Sheet , CRM-S4-IC-IHI , S4CRM: Interaction History , CRM-S4-IC-UNI , S4CRM: Agent Inbox , Problem
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