3528457 - Frequently Asked Questions on C4C Tenant Decommission.

This KBA answers commonly asked questions about C4C Tenant Decommission.

SAP Cloud for Customer.

1. How do I request the decommissioning of an existing tenant?
A. You can request the decommissioning of an existing tenant by using the service control center.

   You can delete or decommission both test and productive tenants.

•    Go to Service Control Center  Systems view  Choose Active Systems and select the test tenant that you want to decommission.
•    Click the Request Termination button.
•    After having confirmed a termination date, the system status in the systems view will be changed for this system to Termination Requested.
•    As soon as you have confirmed the termination date, you will be able to request a new test system using Request System.

   Refer KBA: 3423540 - Decommission a C4C Tenant for more details.

2. What happens to my data after I cancel or terminate my Cloud for Customer subscription?
A. On or after the termination effective date, your access to the system will be suspended. It is your responsibility to ensure all relevant data is extracted within this date.

  Your system access will be suspended on the termination effective date. Ensure that all relevant data is extracted by this date.

  If you decide to cancel or terminate the SAP Cloud for Customer subscription contract, please align with the account executives Or CSP's.

  After the termination agreement, the data return process is initiated. Both master data and transaction data are returned.

  Ensure that all relevant data is extracted.

  Master Data:

•   A wide range of hierarchical migration template files can be exported.
•   Master data that can be extracted includes customer data, campaigns, materials, registered products, and price lists.
•   According to the order form, you must request master data extraction at the same time as your termination request: 30 or 45 days before your term expires.
•   A request for master data will be processed within 30 to 45 days if it is submitted with the formal termination request.
•   After the termination effective date, master data extraction will not be possible.

  Transaction Data:

•   The transaction data is provided by SAP Cloud for Customer reporting functionality.
•   In SAP Cloud for Customer, navigate to the Analysis work center and choose Reports.
•   You can download reports in Excel format (column selection and sequence can be changed according to your preferences).
•   The transaction data must be retrieved before the contract end date.
•   When the contract expires, the system shuts down.
•   The tenant or URL is terminated on the contract end date.
•   On the 15th day of termination, the tenant or URL is physically deleted from the landscape.
•   Post another 14 days, the backup is also deleted and all traces are completely removed.

3. What types of data are returned to customers after they cancel or terminate their subscription?
A. On or after the termination effective date, your access to the system will be suspended. It is your responsibility to ensure all relevant data is extracted within this date.

Tenant Decommission, terminate, master date, transaction data , KBA , LOD-CRM-ADM , Administration UI , How To

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