SAP Knowledge Base Article - Preview

3528549 - Analysis Office client unable to launch in VDI machine

Symptom

In a VDI remote machine where each user session loads both MS Office and AO images from scratch in every login, the AO client loads successfully for some users, but not for others.

The error in the Launcher_Trace file:
------------------------------------------------------------------------
| Installed registry settings are corrupt (XLS) #
...
| Application not found, giving up with this method #
| Could not get application for process 2116, giving up #
| Excel process not found yet, waiting... #
|  System.Exception: Could not start (or attach to) Excel Application
------------------------------------------------------------------------


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Environment

  • SAP Analysis for Microsoft Office
  • SAP Analysis for Microsoft Office, edition for SAP Analytics Cloud

Product

SAP Analysis for Microsoft Office all versions ; SAP Analysis for Microsoft Office, edition for SAP Analytics Cloud all versions

Keywords

KBA , BI-RA-AO-XLA , Excel Addin , Bug Filed

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