3528652 - Refreshing the candidate profile or job requisition redirects to the PMGM Form Inbox - Recruiting Management

This article describes the issue on refreshing the candidate profile or job requisition that gets redirected to the PMGM Form Inbox. This is not a 2H2024 specific issue but is reproducible in 2H2024 release. 

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SAP SuccessFactors Recruiting Management 

There are no definite steps since reproducing the issue is difficult, but it seems hitting enter on the URL several times can result to the issue. 

Some sample on when the issue is observed.

Job Requisition changes via API

a. Populate mfield1 - Job Location (country) in the UI. Save. Refresh.
b. Update mfield1 - Job Location (country) in the API. Refresh. View Page.
c. Remove mfield1 - Job Location (country) values in the UI. Save. Refresh.
d. You will be redirected to the PMGM inbox. 

Job Requisition changes via UI

a. Remove mfield1 - Job Location (country) values in the UI. Save. 
b. Populate mfield1 - Job Location (country) in the UI. Save. 
c. Just click on the URL bar and hit enter. It is just supposed to refresh the page, but it got redirected to the PMGM inbox.

Candidate Profile changes via UI

a. In one tab, open the Candidate Profile > Any candidate that is being anonymized.
b. In another tab, open Anonymize Candidate Profiles and Applications > Look for the candidate to anonymize. Anonymize the candidate.
c. Go to the URL of the opened candidate profile tab and hit enter to refresh the page. It redirects to the PM inbox form. 

More Information:

a. Hitting enter on the browser url of a Job Requisition form (no changes) > no redirects.
b. Hitting enter on the browser url of an Application form (no changes) tested with new and legacy workbench > no redirects.
c. Hitting enter on the browser url of a Candidate Profile form (no changes) > gets redirected to the PM Inbox.

When a user is using the URL and hits on enter, the new page needs a request parameter and if it is missing, it redirects to the default ACME page i.e., the PMGM Form Inbox.

Page refreshing works, but copying and pasting the URL does not always work. It is a browser specific behavior. This has been the system behavior from the beginning. This behavior can happen anywhere on the SuccessFactors instance, and it is not a Recruiting specific issue.

It is confirmed with Engineering that this is not a valid use case. In most of the cases where the page leads to the PMGM inbox, a user presses enter on the URL section of the browser or refreshes the page through editing the URL and pressing enter on the URL in the browser. 

This action of pressing enter on the URL directly to the address bar is not a valid or supported use case to refresh the page. Users can click on the refresh button if they need to refresh the page.

Note: This root cause is based on the sequence of steps that is confirmed to lead to the PMGM inbox. Any other scenario is not covered by this. If you have issues where you are making any changes that leads to the PMGM inbox, you will need to provide an exact set of steps that can be reproduced every time. 

Job Requisition, Redirect, PMGM Inbox, My Forms, Forms Inbox, RCM, Recruiting, Candidate, Candidate Profile, PM Inbox, Expected Behavior, Forms screen randomly pops up, My Forms randomly loading, Redirected to My Forms , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , Problem