Symptom
Error occurred when creating an external user record for Onboarding via createOnboardee API;
Error: [COE0019]Load external user failed. The status is: -12 with the index 0
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to the API tool;
- Try to submit the createOnboardee call;
- The error code is returned: [COE0019]Load external user failed. The status is: -12 with the index 0.
Cause
There are many additional parameters in the API payload.
Resolution
Regarding createOnboardee API, use only below five parameters in the payload when creating external user:
{
"userName":"",
"userId":"",
"email":"",
"password":"",
"applicationId":""
}
See Also
Keywords
createOnboardee, initiate onboarding API, initiate onboarding via ATS, ATS, [COE0019], Load external user failed, The status is: -12 with the index 0, createOnboardee API , KBA , LOD-SF-OBX-ATS , ATS Integration , Problem
Product
SAP SuccessFactors Onboarding all versions