SAP Knowledge Base Article - Public

3528714 - An error occurred when creating an external user record for Onboarding via the createOnboardee API - Onboarding

Symptom

Error occurred when creating an external user record for Onboarding via createOnboardee API;

Error: [COE0019]Load external user failed. The status is: -12 with the index 0

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to the API tool;
  2. Try to submit the createOnboardee call;
  3. The error code is returned: [COE0019]Load external user failed. The status is: -12 with the index 0.

Cause

There are many additional parameters in the API payload.

Resolution

Regarding createOnboardee API, use only below five parameters in the payload when creating external user:

{  
   "userName":"",
   "userId":"",
   "email":"",
   "password":"",
   "applicationId":""
}

See Also

SAP SuccessFactors API Reference Guide (OData V2) - createOnboardee

Keywords

createOnboardee, initiate onboarding API, initiate onboarding via ATS, ATS, [COE0019], Load external user failed, The status is: -12 with the index 0, createOnboardee API , KBA , LOD-SF-OBX-ATS , ATS Integration , Problem

Product

SAP SuccessFactors Onboarding all versions