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SAP Knowledge Base Article - PublicSymptom
Error "Service connection between SAP SuccessFactors and Microsoft 365 hasn’t been established. Please first reach out to your administrator for configurations on both sides. For more information, see Integrating SAP SuccessFactors with Microsoft 365"
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors HCM
Reproducing the Issue
When trying to use Microsoft Teams after connecting with Success Factors, it shows the error message:
Cause
Basic integration between SAP SuccessFactors and Microsoft Teams was not enable in Work Tech Configurations page.
This is a prerequisite to establish service connection between SAP SuccessFactors and Microsoft 365.
Resolution
Select the "Enabled Integration" button between SAP SuccessFactors and Microsoft Teams and try again.
See Also
Keywords
Service, connection, SuccessFactors, Microsoft 365, Teams, Microsoft Teams, hasn’t, been, established, Error, integration, Work Tech , KBA , LOD-SF-EAS-WRK , Collaboration and Work Tech , How To
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