SAP Knowledge Base Article - Public

3528855 - Rehire scenario in SAP Success factors with new Employee activate has old employment info in C4C.

Symptom

Re-hire of previous employee occurs and the previous employee is made active again in Success Factors via the Re-hire scenario whereby the employee is given a new assignment ID and this is used as the employee identifier going forward. The Employee is than replicated to C4C.

Environment

  • Cloud for Customer
  • Success Factors 

Reproducing the Issue

Perform Re-hire steps in Success factors. See blow link on steps to do this in SAP success factors.

Re-hire scenario in Success Factors

Cause

Missing functionality with ECSC scenario on C4C, the old employee ID is still being used in C4C and the old employment info is replicated from the success factors system and not taken from the current employment info.

Resolution

Please note that this is a new requirement and would need to be raised as an idea via the influence page linked below.

You can register this requirement on the ideas forum: Influence page

Keywords

C4C, Employee ID, Inactive, Old, Success Factors, ECSC, Employment info, Re-hire,  , KBA , LOD-CRM-INT-EC , Integration of C4C with Employee Central , Known Error

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions