Symptom
Re-hire of previous employee occurs and the previous employee is made active again in Success Factors via the Re-hire scenario whereby the employee is given a new assignment ID and this is used as the employee identifier going forward. The Employee is than replicated to C4C.
Environment
- Cloud for Customer
- Success Factors
Reproducing the Issue
Perform Re-hire steps in Success factors. See blow link on steps to do this in SAP success factors.
Cause
Missing functionality with ECSC scenario on C4C, the old employee ID is still being used in C4C and the old employment info is replicated from the success factors system and not taken from the current employment info.
Resolution
Please note that this is a new requirement and would need to be raised as an idea via the influence page linked below.
You can register this requirement on the ideas forum: Influence page
Keywords
C4C, Employee ID, Inactive, Old, Success Factors, ECSC, Employment info, Re-hire, , KBA , LOD-CRM-INT-EC , Integration of C4C with Employee Central , Known Error
SAP Knowledge Base Article - Public