SAP Knowledge Base Article - Public

3529062 - A requester cannot receive a rework notification in "My Inbox" app

Symptom

A requester didn't receive a notification in My Inbox App, when an approver request rework in workflow.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental".

Environment

SAP S/4HANA Cloud Public Edition

Cause

The "Recipient" for the "Rework Requested" is not properly set.

Resolution

The "Recipient" for "Rework Requested" needs to be set as "Role: Determined automatically".

Keywords

Sales Order, Workflow, Rework, Notification, My Inbox, Creator, Requester, Rework Requested, Recipient , KBA , SD-SLS-2CL , Sales (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions