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SAP Knowledge Base Article - PreviewSymptom
You added an image to the body of a note created via the interaction log in Agent Desktop, however, you notice that the image is not displayed on the note list and it is not displayed in the note card in the timeline interaction after saving the interaction log.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Notes, Note, Display, Image, Inline, Inline Image, Not Displayed, Notes Card, Interaction Log, Timeline, Event, Agent Desktop, Content, Rich Text, Plain, Plain Content, Rich, Text, SAP Service Cloud Version 2, V2, Version 2, , KBA , CEC-CRM-NOT , Notes for SAP Sales/Service Cloud , CEC-CRM-TIM , Timeline for SAP Sales/Service Cloud , CEC-CRM-AD , Agent desktop - live channels , How To
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