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SAP Knowledge Base Article - PreviewSymptom
You notice that the action Mark as Relevant is not displayed for a specific case, although it was added through the adaptation mode and is set as visible.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Case, Cases, Case Header, Irrelevant, Relevant, Mark as Relevant, Mark as, Mark, Mark as Irrelevant, Relevant Case, Irrelevant Case, Change, Status, Not Visible, Visible, Action, Case Action, Actions, SAP Service Cloud Version 2, V2, Version 2, How To, State, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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