3529182 - Searching results do not bring the observer's name using the Request Observer search tool

When attempting to request an observer for a learning item, the observer's name does not always appear as expected in the search results.

SAP SuccessFactors Learning

1. Go to Learning >
2. Search for the learning item and click on "Request Observers" >
3. In the "Search for observers" section, enter the name of the observer >
4. The observer's name does not appear in the search results.

Additionally, there are cases in which searching with a keyword that exactly matches a user’s full first + last name combo may exclude the intended user, while still returning other partially matching results, especially when typed very quickly. The exact user is not shown, even though partial matches appear.

It is necessary to enhance the backend query so that the intended user can be returned.

The Engineering team has developed a code fix for the reported scenario, which will be delivered as part of the 2H 2026 release. Learning Release schedule dates are posted in the Product Release & Road Map Information.

In the meantime, there are workarounds suggested:

• Pressing backspace once to retrigger the search;
• Typing slowly;
• Typing the full name except for the last character;
• Or searching by full User ID.

Product Release & Road Map Information

lms, learning, sf, successfactors, request, observer, search, name, limitation, results, page, pagination, list, find , KBA , LOD-SF-LMS-ITE , Items , Known Error