3529221 - Party Role is Not Active, Please Check The Business Configuration Error Message when Adding a Party to Cases

Symptom

When trying to add a party to a case, for example an Employee, you receive the error message Party role is not active. Please check the business configuration.

Environment

SAP Service Cloud Version 2.

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Case, Cases, Party, Parties, Party Role, Role, Party Schema, Schema, Case Type, Type, Error, Error Message, Message, SAP Service Cloud Version 2, V2, Version 2, Party role is not active, Please check the business configuration, Active, Not Active, Business Configuration, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-PAP , Party Processing for SAP Sales/Service Cloud , How To

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