SAP Knowledge Base Article - Public

3529454 - Missing URL in the Email Template or How to add new field to Email notification

Symptom

  • The email template for the Purchase Order (PO) workflow deadline lacks a URL.
  • The email template for the Supplier Invoice has a URL to directly access the Invoice, but the PO template does not.
  • The email template for the Purchase requisition has a URL to directly access the PR task, but many other documents does not have the variable Workflow: Workflow Task URL in the respective email templates.

 or 

  •    Fields not found while trying to add them to email notification template either to body or title.

  

Environment

SAP S/4HANA Cloud Public Edition
 



Cause

The absence of a URL in the PO deadline email template(or any other email template) is due to the lack of Variable in the pre-delivered template's data source.

So if a desired variable is not available in the template, it is considered a new requirement and therefore a new feature request.

Resolution

To check what all variables can be added to template follow below steps:

  1. Open the APP "Maintain email template"
  2. Select and open respective pre delivered template 
  3. Click on the Data source link
  4. List of all available variables that can be added to templates will be visible

As per below customer influence forum Request,

Request ID: 295001--- Add URL to work item in email template of approval flow

Improvement Request Details - Customer Influence (sap.com)

Variable "Workflow: Workflow Task URL "is added In Data source of only few objects currently  like SIV and PR and for rest of them kindly follow work around to add the URL of the Inbox in the template.

Keywords

Purchase Order, Workflow, Email Template, Missing URL, SAP S/4HANA Cloud, Flexible Workflow, Supplier Invoice, Deadline, Feature Request,Workflow: Workflow Task URL,  desired variables not found, new field to email notification, standard field not available in list of Variables. , KBA , MM-FIO-PUR-PO-WFL , Purchase Order Workflow , Problem

Product

SAP S/4HANA Cloud Public Edition all versions