SAP Knowledge Base Article - Public

3529536 - All Entities Section not visible in the Case Object

Symptom

In the Case Object >> Related Entities >> All Entities (section) should be visible however it is not visible. 

Environment

SAP Sales Cloud and SAP Service Cloud Version 2 

Reproducing the Issue

  1. Go to Cases.
  2. Open a Case.
  3. Enable Adaptation Mode.
  4. Go to Related Entities.
  5. Select + on a Section.
  6. The All Entities Section is not there.

Cause

The All entities Section has been hidden.

Resolution

The User needs to select "Add from List" option in All Sections menu in Adaptation Mode.

 

  1. Go to Cases.
  2. Open a Case.
  3. Enable Adaptation Mode.
  4. Go to Related Entities.
  5. Select + on a Section.
  6. Select Add from List symbol.

Keywords

Adaptation, Add from List, Hidden, Case, Section , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0