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3530630 - Resolving Crashdump Issue When Running HANA Database Hardware Configuration Check Tool on Azure

Symptom

When running the HANA database hardware configuration check tool as suggested by SAP Note 3319239 on an Azure server of type Standard M64s v2, a crashdump occurs. This issue arises despite the HANA instance not running and the directories being available and accessible.

[CRASH_SHORTINFO]  Exception short info: (2024-09-12 03:31:45 990 Local)
SIGNAL 11 (SIGSEGV) caught, thread: 4[thr=0]: <SYSTEM>, addr: 0x0000000000000000, time: 2024-09-12 03:31:45 990 Local
[OK]
--
[CRASH_STACK]  Stacktrace of crash: (2024-09-12 03:31:45 990 Local)
----> Symbolic stack backtrace <----
   0: CFileAccessRequestHandler::initDataBuffer(CCmdOptions const&, bool, ltt::auto_ptr<char, ltt::default_deleter, ltt::integral_constant<bool, false> >&) + 0xc6
         Symbol: _ZN25CFileAccessRequestHandler14initDataBufferERK11CCmdOptionsbRN3ltt8auto_ptrIcNS3_15default_deleterENS3_17integral_constantIbLb0EEEEE
         SFrame: IP: 0x00007f0dd3dd0546 (0x00007f0dd3dd0480+0xc6) FP: 0x00007ffedd3766c0 SP: 0x00007ffedd375cc0 RP: 0x00007f0dd3dd0781
         Params: 0x7ffedd375cc8, 0x7ffedd3762f8, 0x0, 0x3290b938, 0x7ffedd375cc8, 0x7ffedd376054
         Regs: rax=0x3cd83b472673abc1, rdx=0x0, rcx=0x3290b938, rbx=0x3cd83b47, rsi=0x7ffedd3762f8, rdi=0x7ffedd375cc8, rbp=0x7ffedd375cc8, r8=0x7ffedd375cc8, r9=0x7ffedd376054, r10=0x7f0dd2330240, r11=0x3, r12=0x1000000, r13=0x8, r14=0x0, r15=0x7f0dcd6a2900
         Source: Basis/Tools/FSPerf/impl/FSPerfRequestHandler.cpp:502
         Module: /hana/shared/ABC/HDB12/HCMT/setup/lib/libhdbfsperf.so
     -----------------------------------------
   1: CFileAccessRequestHandler::initTestData(CCmdOptions const&, bool, ltt::vector<unsigned long>&) + 0x41
         Symbol: _ZN25CFileAccessRequestHandler12initTestDataERK11CCmdOptionsbRN3ltt6vectorImEE
         SFrame: IP: 0x00007f0dd3dd0781 (0x00007f0dd3dd0740+0x41) FP: 0x00007ffedd376700 SP: 0x00007ffedd3766c0 RP: 0x00007f0dd3de0c12
         Regs: rbx=0x7f0d2964a790, rbp=0x1, r12=0x7ffedd376750, r13=0x7f0d2991fee0, r14=0x0, r15=0x7f0dcd6a2900
         Source: Basis/Tools/FSPerf/impl/FSPerfRequestHandler.cpp:565
         Module: /hana/shared/ABC/HDB12/HCMT/setup/lib/libhdbfsperf.so
     -----------------------------------------
   2: CFileAccessRequestHandler::executeSynchronousWriteTest(CCmdOptions const&, _SFSLatencyStatistics&, ltt::vector<_SFSLatencyStatistics*>&) + 0x62
         Symbol: _ZN25CFileAccessRequestHandler27executeSynchronousWriteTestERK11CCmdOptionsR21_SFSLatencyStatisticsRN3ltt6vectorIPS3_EE
         SFrame: IP: 0x00007f0dd3de0c12 (0x00007f0dd3de0bb0+0x62) FP: 0x00007ffedd3767b0 SP: 0x00007ffedd376700 RP: 0x00007f0dd3dd09c4
         Regs: rbx=0x7f0d2964a600, rbp=0x7f0d2991fee0, r12=0x7f0d2964a790, r13=0x7ffedd3768e8, r14=0x0, r15=0x7f0dcd6a2900
         Source: Basis/Tools/FSPerf/impl/FSPerfRequestHandler.cpp:1359
         Module: /hana/shared/ABC/HDB12/HCMT/setup/lib/libhdbfsperf.so
     -----------------------------------------
   3: testOverwriteMultiple(CCmdOptions const&, CFileAccessRequestHandler&, _SFSStatistics&, ltt::vector<_SFSStatistics*>&) + 0x194
         Symbol: _Z21testOverwriteMultipleRK11CCmdOptionsR25CFileAccessRequestHandlerR14_SFSStatisticsRN3ltt6vectorIPS4_EE
         SFrame: IP: 0x00007f0dd3dd09c4 (0x00007f0dd3dd0830+0x194) FP: 0x00007ffedd376840 SP: 0x00007ffedd3767b0 RP: 0x00007f0dd3dd0daf
         Regs: rbx=0x7f0d2964a600, rbp=0x0, r12=0x7ffedd376840, r13=0x7ffedd3768e8, r14=0x0, r15=0x7f0dcd6a2900
         Source: Basis/Tools/FSPerf/impl/FSPerf.cpp:287
         Module: /hana/shared/ABC/HDB12/HCMT/setup/lib/libhdbfsperf.so
     -----------------------------------------
   4: testOverwrite(CCmdOptions const&, CFileAccessRequestHandler&, _SFSStatistics&) + 0x3f
         Symbol: _Z13testOverwriteRK11CCmdOptionsR25CFileAccessRequestHandlerR14_SFSStatistics
         SFrame: IP: 0x00007f0dd3dd0daf (0x00007f0dd3dd0d70+0x3f) FP: 0x00007ffedd376880 SP: 0x00007ffedd376840 RP: 0x00007f0dbb0423b5
         Regs: rbx=0x7f0d2964a600, rbp=0x7f0d2964a790, r12=0x7ffedd376840, r13=0x7ffedd3768e8, r14=0x556a4bdd3010, r15=0x7f0dcd6a2900
         Source: Basis/Tools/FSPerf/impl/FSPerf.cpp:381
         Module: /hana/shared/ABC/HDB12/HCMT/setup/lib/libhdbfsperf.so
     -----------------------------------------
   5: TestImplWrite::runTest() + 0x85
         Symbol: _ZN13TestImplWrite7runTestEv
         SFrame: IP: 0x00007f0dbb0423b5 (0x00007f0dbb042330+0x85) FP: 0x00007ffedd3768c0 SP: 0x00007ffedd376880 RP: 0x0000556a4bd78c4b
         Regs: rbx=0x7f0d2964a600, rbp=0x7f0d2964a790, r12=0x7ffedd3768e0, r13=0x7ffedd3768e8, r14=0x556a4bdd3010, r15=0x7f0dcd6a2900
         Source: hot/fsperfrun/testimplwrite.cpp:244
         Module: /hana/shared/ABC/HDB12/HCMT/setup/hcmtplugins/libfsperfrun.so
     -----------------------------------------
   6: Hot::SiteController::run() + 0xbb
         Symbol: _ZN3Hot14SiteController3runEv
         SFrame: IP: 0x0000556a4bd78c4b (0x0000556a4bd78b90+0xbb) FP: 0x00007ffedd376930 SP: 0x00007ffedd3768c0 RP: 0x0000556a4bd732d0
         Regs: rbx=0x7f0dcd69eb20, rbp=0x7f0d29911840, r12=0x7ffedd3768e0, r13=0x7ffedd3768e8, r14=0x556a4bdd3010, r15=0x7f0dcd6a2900
         Source: hot/sitecontroller.cpp:125
         Module: /hana/shared/ABC/HDB12/HCMT/setup/hcmt
     -----------------------------------------
   7: Hot::Runner::run(ltt::shared_ptr<Hot::ExecutionPlan, ltt::default_deleter, ltt::integral_constant<bool, false>, ltt::integral_constant<bool, false> >, ltt::shared_ptr<Hot::IResultWriter, ltt::default_deleter, ltt::integral_constant<bool, false>, ltt::integral_constant<bool, false> >, ltt::shared_ptr<Hot::Options, ltt::default_deleter, ltt::integral_constant<bool, false>, ltt::integral_constant<bool, false> >) + 0x2050
         Symbol: _ZN3Hot6Runner3runEN3ltt10shared_ptrINS_13ExecutionPlanENS1_15default_deleterENS1_17integral_constantIbLb0EEES6_EENS2_INS_13IResultWriterES4_S6_S6_EENS2_INS_7OptionsES4_S6_S6_EE
         SFrame: IP: 0x0000556a4bd732d0 (0x0000556a4bd71280+0x2050) FP: 0x00007ffedd3786f0 SP: 0x00007ffedd376930 RP: 0x0000556a4bd52f91
         Regs: rbx=0x7ffedd376e40, rbp=0x7ffedd3786e0, r12=0x7f0d29911720, r13=0x7ffedd3789a0, r14=0x7ffedd376cc0, r15=0x7f0dcd6a2900
         Source: hot/runner.cpp:327
         Module: /hana/shared/ABC/HDB12/HCMT/setup/hcmt
     -----------------------------------------
   8: Hot::optionsExecutePlan(ltt::shared_ptr<Hot::Options, ltt::default_deleter, ltt::integral_constant<bool, false>, ltt::integral_constant<bool, false> >&, ltt::shared_ptr<Hot::ExecutionPlan, ltt::default_deleter, ltt::integral_constant<bool, false>, ltt::integral_constant<bool, false> >, ltt::shared_ptr<Hot::IResultWriter, ltt::default_deleter, ltt::integral_constant<bool, false>, ltt::integral_constant<bool, false> >, ltt::allocator&, ltt::shared_ptr<TRexUtils::JsonAllocator, ltt::default_deleter, ltt::integral_constant<bool, false>, ltt::integral_constant<bool, false> >) + 0x621
         Symbol: _ZN3Hot18optionsExecutePlanERN3ltt10shared_ptrINS_7OptionsENS0_15default_deleterENS0_17integral_constantIbLb0EEES5_EENS1_INS_13ExecutionPlanES3_S5_S5_EENS1_INS_13IResultWriterES3_S5_S5_EERNS0_9allocatorENS1_IN9TRexUtils13JsonAllocatorES3_S5_S5_EE
         SFrame: IP: 0x0000556a4bd52f91 (0x0000556a4bd52970+0x621) FP: 0x00007ffedd378d70 SP: 0x00007ffedd3786f0 RP: 0x0000556a4bd56435
         Regs: rbx=0x7ffedd378e30, rbp=0x7ffedd378d60, r12=0x7ffedd378dc0, r13=0x7f0dcd6a2958, r14=0x556a4bdd0990, r15=0x7ffedd378c00
         Source: hot/hot.cpp:683
         Module: /hana/shared/ABC/HDB12/HCMT/setup/hcmt
     -----------------------------------------
   9: Hot::optionsExecutePlans(ltt::shared_ptr<Hot::Options, ltt::default_deleter, ltt::integral_constant<bool, false>, ltt::integral_constant<bool, false> >&, ltt::shared_ptr<Hot::ExecutionPlans, ltt::default_deleter, ltt::integral_constant<bool, false>, ltt::integral_constant<bool, false> >, ltt::shared_ptr<Hot::IResultWriter, ltt::default_deleter, ltt::integral_constant<bool, false>, ltt::integral_constant<bool, false> >, ltt::allocator&, ltt::shared_ptr<TRexUtils::JsonAllocator, ltt::default_deleter, ltt::integral_constant<bool, false>, ltt::integral_constant<bool, false> >) + 0x8e5
         Symbol: _ZN3Hot19optionsExecutePlansERN3ltt10shared_ptrINS_7OptionsENS0_15default_deleterENS0_17integral_constantIbLb0EEES5_EENS1_INS_14ExecutionPlansES3_S5_S5_EENS1_INS_13IResultWriterES3_S5_S5_EERNS0_9allocatorENS1_IN9TRexUtils13JsonAllocatorES3_S5_S5_EE
         SFrame: IP: 0x0000556a4bd56435 (0x0000556a4bd55b50+0x8e5) FP: 0x00007ffedd378eb0 SP: 0x00007ffedd378d70 RP: 0x0000556a4bd58f6e
         Regs: rbx=0x7ffedd378fc0, rbp=0x7f0dcd7994e0, r12=0x0, r13=0x7ffedd378e30, r14=0x7f0dcd7abb20, r15=0x7ffedd378f50
         Source: hot/hot.cpp:708
         Module: /hana/shared/ABC/HDB12/HCMT/setup/hcmt
     -----------------------------------------
  10: hotmain(int, char const**) + 0x272e
         Symbol: _Z7hotmainiPPKc
         SFrame: IP: 0x0000556a4bd58f6e (0x0000556a4bd56840+0x272e) FP: 0x00007ffedd379180 SP: 0x00007ffedd378eb0 RP: 0x0000556a4bd42426
         Regs: rbx=0x7ffedd378f50, rbp=0x7ffedd379170, r12=0x0, r13=0x7f0dcd7ac8a0, r14=0x7f0dcd7abb20, r15=0x7f0dcd7d6548
         Source: hot/hot.cpp:758
         Module: /hana/shared/ABC/HDB12/HCMT/setup/hcmt
     -----------------------------------------
  11: main + 0x6
         SFrame: IP: 0x0000556a4bd42426 (0x0000556a4bd42420+0x6) FP: 0x00007ffedd379190 SP: 0x00007ffedd379180 RP: 0x00007f0dd333ab91
         Regs: rbx=0x0, rbp=0x2, r12=0x7ffedd3792b8, r13=0x7ffedd3792d0, r14=0x0, r15=0x7f0dd3efb000
         Source: hot/main.cpp:12
         Module: /hana/shared/ABC/HDB12/HCMT/setup/hcmt
     -----------------------------------------
  12: System::mainWrapper(int, char**, char**) + 0x81
         Symbol: _ZN6System11mainWrapperEiPPcS1_
         SFrame: IP: 0x00007f0dd333ab91 (0x00007f0dd333ab10+0x81) FP: 0x00007ffedd3791b0 SP: 0x00007ffedd379190 RP: 0x00007f0dd163feb0
         Regs: rbx=0x0, rbp=0x2, r12=0x7ffedd3792b8, r13=0x7ffedd3792d0, r14=0x0, r15=0x7f0dd3efb000
         Source: Basis/System/impl/IsInMain.cpp:401
         Module: /hana/shared/ABC/HDB12/HCMT/setup/lib/libhdbbasis.so
     -----------------------------------------
  13: __libc_start_call_main + 0x80
         SFrame: IP: 0x00007f0dd163feb0 (0x00007f0dd163fe30+0x80) FP: 0x00007ffedd379250 SP: 0x00007ffedd3791b0 RP: 0x00007f0dd163ff60
         Regs: rbx=0x0, rbp=0x2, r12=0x7ffedd3792b8, r13=0x7f0dd333ab10, r14=0x0, r15=0x7f0dd3efb000
         Module: /lib64/libc.so.6
     -----------------------------------------
  14: __libc_start_main_alias_2 + 0x80
         SFrame: IP: 0x00007f0dd163ff60 (0x00007f0dd163fee0+0x80) FP: 0x00007ffedd3792a0 SP: 0x00007ffedd379250 RP: 0x0000556a4bd42b22
         Regs: rbx=0x0, rbp=0x2, r12=0x7ffedd3792b8, r13=0x7f0dd333ab10, r14=0x0, r15=0x7f0dd3efb000
         Module: /lib64/libc.so.6
     -----------------------------------------
  15: _sub_I_65535_0.0 + 0x6a0
         SFrame: IP: 0x0000556a4bd42b22 (0x0000556a4bd42482+0x6a0) FP: 0x00007ffedd3792a8 SP: 0x00007ffedd3792a0 RP: 0x0000556a4bd42b22
         Regs: rbx=0x0, rbp=0x0, r12=0x556a4bd42af9, r13=0x7ffedd3792b0, r14=0x0, r15=0x0
         Source: ../sysdeps/x86_64/start.S:112
         Module: /hana/shared/ABC/HDB12/HCMT/setup/hcmt
[OK]


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Environment

SAP HANA DB Version 2.0

Product

SAP HANA, platform edition 2.0

Keywords

HANA Database, Hardware Configuration Check Tool, Crashdump, Azure, Memory, Disk Space, Access Rights , KBA , HAN-HCO , HANA Hardware & Cloud Optimization Tool , Problem

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