SAP Knowledge Base Article - Public

3530645 - Missing Dropdown's Arrow Icon on Picklist Fields in Recruiting Pages - Recruiting Management

Symptom

The dropdown's arrow icon on Picklist fields is missing in Recruiting pages, such as Job Application and Candidate Profile, causing a negative experience for Candidates and Recruiting Users.

*The issue is not related to the 2H 2024 release.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Cause

There's an issue with the system theme that makes the icon and background colors the same, causing the arrow to disappear.

Resolution

The issue is currently being investigated by SAP Software Engineering team. As of now, there's no workarounds available.

UPDATE: The fix has been deployed for on 2H 2024 (2411) environments. Since the issue also impacts 1H 2024 (2405) environments, it's important to notice that the fix will only be available within 2H 2024 release deployment in Production, Nov-15th.

Keywords

arrow, drop, down, color, missing, not, visible, expand , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors Recruiting all versions