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SAP Knowledge Base Article - PreviewSymptom
When following the instructions in the Expert Portal to integrate tickets in Service Now, consider the following information on Mapping types
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental
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Environment
SAP Cloud ALM
Product
SAP Cloud ALM 1.0
Keywords
External API Management, rule based, payload based, Event Situation to ServiceNow Incident (Vancouv / Wash. DC), mapping type , KBA , SV-CLM-API , SAP Cloud ALM External API , SV-CLM-OP-IEP , Intelligent Event Processing in SAP Cloud ALM , Problem
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