Symptom
When applying a Code List Restriction for fields that are inside of a Case Flow, the Code List does not work.
Environment
- SAP Sales Cloud V2
- SAP Service Cloud V2
Reproducing the Issue
1. Go to the Settings > All Settings
2. Navigate to Extensibility > Code List Restriction
3. Configure a restriction for field that are inside of a Case Flow
Result: when accessing the entity and look for the fields, the code list is not working
Cause
This is a current limitation of the system.
Resolution
The development team is already working to implement this feature enhancement.
The release date is planned for December 2024.
While the feature is not live, as an workaround to the code list to work, the fields used in the configuration (as control fields and code to restrict) must be outside of the Case Flow.
Keywords
Code List Restriction, CLR, Case Flow, Not Restrict , KBA , CEC-CRM-CLR , Code List Restrictions for SAP Sales/Service Cloud , Product Enhancement