3530674 - Supplier Invoice Was Posted With a Goods and Services Receipt That Was Returned

The user was able to post a Supplier Invoice with reference to a Goods and Services Receipt that was no longer delivered. 

SAP Business ByDesign

1. Go to Supplier Invoicing work center.
2. Go to Invoices and Credit Memos view. 
3. Search for: ABC (ABC is the Supplier Invoice's ID). 
4. Navigate to Items tab. 
5. Navigate to Document Flow subtab. 
6. Open Goods and Services Receipt (GSR) XYZ (XYZ is the Goods and Services Receipt's ID). 

The GSR has 'Goods Returned' status. 
It was not expected that the system would allow the posting of an invoice with a delivery document that was returned. 

When the GSR was created and linked to the Supplier Invoice, the system automatically changed the Invoice's status from 'Exception' to 'Ready for Posting'. Because the delivery document is linked to the Invoice, the system turns the exception "Missing Receipt or Return Document: The receipt document is missing or invalid" to Obsolete. 

Once the exception has status Obsolete, its status won't change back. 

Even if the GSR is later returned and invoice is still not Posted, the system doesn't update the Invoice. Also, when clicking in Check button, the system triggers a warning message (example):  "Item N: The invoiced quantity 1 ea is greater than the delivered quantity 0 ea of purchase order OPQ. Possible reasons are a goods return, a goods and services receipt cancellation, or an accepted missing receipt/return document." (N is the number of the item in the Invoice; OPQ is the Purchase Order's ID).  

The same happens for Invoices that are already paid or posted, and its delivery document was later returned. The user has to decide if they take an action such as cancelling the Supplier Invoice or creating a Credit Memo. 

System is working as designed.

• KBA: 1584460 - Exception in Supplier Invoice: The receipt document is missing or invalid.

Missing Receipt or Return Document; Exception; Supplier Invoice; Goods and Services Receipt; Return to Supplier; Goods Return; Return Document; Missing Receipt , KBA , AP-SIP-SIV , Supplier Invoice , How To