SAP Knowledge Base Article - Public

3530723 - After Review New Hire Data, additional tasks are not getting triggered - Onboarding

Symptom

After Review New Hire Data is completed, additional tasks (like Personal Data Collection and Onboarding tasks) are not getting triggered.

There is a BPE error for the process ID of affected candidate(s): "Error in Rule for Rule Scenario 'Select Activities Config'. Either the rule is incorrect or the rule doesn't exist."

Environment

SAP SuccessFactors Onboarding

Cause

Candidate is not matching to the selected criteria of business rule under scenario: Select Onboarding Task Configuration.

Resolution

Review the mentioned business rule, sometimes candidates don't meet the requirements and criteria selected in the business rule, therefore rule is not triggered.

Important! Understanding the selected rules parameters, according to customer's business requirements, is not Support scope. Please utilize Partner's channels if there are still missing points on how to configure rule appropriately. Alternately, speak with your Account Executive or Customer Engagement Executive about Professional Services options, or about engaging an SAP Authorized Partner. 2706322 - What is Support – What is Consulting: Cloud Solutions - SAP for Me 

See Also

2706322 - What is Support – What is Consulting: Cloud Solutions - SAP for Me 

Keywords

Error in Rule for Rule Scenario 'Select Activities Config'. Either the rule is incorrect or the rule doesn't exist., PDC, personal, data, collection, Onboarding, Tasks, not, triggered, triggering, missing, trigger, after, NHDR, complete, OBX, 2.0 , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions