SAP Knowledge Base Article - Preview

3530728 - Error "Failed to retrieve cluster name from the database. Reason: SAP BusinessObjects BI Platform CMS: Unable to connect to the CMS system Database "OD1_CMS_DSN", Reason: [Microsoft][ODBC SQL Server Driver][Shared Memory]SSL Security error."

Symptom

  • Issue may have occurred after a windows update/OS patching
  • CCM > SIA properties > Configuration Tab > fetching cluster information throws an error:
    "Failed to retrieve cluster name from the database. Reason: SAP BusinessObjects BI Platform CMS: Unable to connect to the CMS system Database "OD1_CMS_DSN", Reason: [Microsoft][ODBC SQL Server Driver][Shared Memory]SSL Security error."
  • Event Viewer throws the same error


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Environment

SAP BusinessObjects Business Intelligence 4.x

CMS Database: Microsoft SQL Server 2016+

Keywords

BI, CMS, SSL, TLS, MSSQL, database, connection, etype, encryption, encrypt, security, protocol, cipher, suite, SQL, microsoft, CCM, cluster, patching, windows, update, upgrade , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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