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SAP Knowledge Base Article - PreviewSymptom
You observe following behavior:
- Contact does not receive the email though outgoing email is recorded in contact profile -> communications tab.
- Segment retrieves contacts who did not receive an email though outgoing email is recorded in contact profile -> communications tab.
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Environment
SAP Emarsys Customer Engagement
Product
SAP Emarsys all versions
Keywords
receive, contact profile, communications, bounce , KBA , CEC-EMA-EM , Email , CEC-EMA-CON , Contacts & Contact list , CEC-EMA-DEL-BNC , Bounce , CEC-EMA-SEG , Segmentation , Problem
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