Symptom
When creating a return order, select "Create Replacement Order" in the "Refund Control" field under the "Returns" tab. However, after saving the return order, the replacement order is not generated automatically. Error occurs: "Order type SD2 is locked".
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Environment
SAP S/4HANA Cloud Public Edition
Cause
Sales document type SD2 is locked, which prevents the generation of the replacement sales order.
Resolution
Unlock sales document type SD2 in the configuration activity "Configure Sales Document Types (ID:102495)".
Keywords
Return order, Replacement order, Create replacement order, Refund control, Generate, The order type SD2 is locked, SD2, Sales document type, Lock, Configuration activity, Configure sales document types, 102495 , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , Problem
Product
Attachments
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