SAP Knowledge Base Article - Public

3530945 - "500-Internal Error" while downloading attachment uploaded in Custom Data Collection - Onboarding

Symptom

In Onboarding dashboard > Actions > Onboarding Document, see error when clicking on "Download" button of attachment file uploaded in Custom Data Collection step:

500-Internal Error

The server has encountered an internal error.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Candidate upload attachment in Custom Data Collection step
  2. Admin user goes to ONB dashboard > candidate page
  3. Click on Actions > Onboarding Document
  4. Click on Download for attachment file
  5. See error:
    500-Internal Error
    The server has encountered an internal error.

Cause

Incorrect configuration of Attachment Field Configuration.

Resolution

1. Navigate to Manage Data > Attachment Field Configuration

2. Search for the Attachment Field id

    ※ Steps to check:

  1. Manage Data > Onboarding data collection configuration > get id of UI item
  2. Manage Configure UI > search above UI id
  3. Click on "Edit Properties" on Attachment Field > Value Type Resolver > get Attachment Field id

3. Select Take Action > Make Correction

4. Correct configuration referring to guide: Attachment Field Configuration | SAP Help Portal

See Also

Attachment Field Configuration | SAP Help Portal

Keywords

SAP, SuccessFactors, Onboarding, Error 500, Internal Server Error, Onboarding Documents, Download, Custom Data Collection, Additional Data Collection, Attachment Field Configuration , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem

Product

SAP SuccessFactors Onboarding all versions