Symptom
In Onboarding dashboard > Actions > Onboarding Document, see error when clicking on "Download" button of attachment file uploaded in Custom Data Collection step:
500-Internal Error
The server has encountered an internal error.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Candidate upload attachment in Custom Data Collection step
- Admin user goes to ONB dashboard > candidate page
- Click on Actions > Onboarding Document
- Click on Download for attachment file
- See error:
500-Internal Error
The server has encountered an internal error.
Cause
Incorrect configuration of Attachment Field Configuration.
Resolution
1. Navigate to Manage Data > Attachment Field Configuration
2. Search for the Attachment Field id
※ Steps to check:
- Manage Data > Onboarding data collection configuration > get id of UI item
- Manage Configure UI > search above UI id
- Click on "Edit Properties" on Attachment Field > Value Type Resolver > get Attachment Field id
3. Select Take Action > Make Correction
4. Correct configuration referring to guide: Attachment Field Configuration | SAP Help Portal
See Also
Keywords
SAP, SuccessFactors, Onboarding, Error 500, Internal Server Error, Onboarding Documents, Download, Custom Data Collection, Additional Data Collection, Attachment Field Configuration , KBA , LOD-SF-OBX-CDC , Custom Data Collection , Problem