Symptom
You are following the KBA 3508799 and noticed that SAC URL doesn't work in a parallel tab.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- Follow the KBA 3508799 to collect SAML traces
- If IAS worked in the parallel tab, we have to access Report Center and then try to access the SAC URL in another parallel tab
- We get an error while accessing the SAC URL
Cause
The root cause depends on the error displayed. Please review the KBAs under the "Resolution" section to get it.
Resolution
Review the KBAs below and if necessary, contact LOD-SF-ANA-SAC team to help you to fix the issue.
3508802 - Error when accessing the SAC URL in a parallel tab - Story troubleshooting
3508833 - Metadata error when accessing the SAC URL in a parallel tab - Story troubleshooting
See Also
2912865 - [Main KBA] Unable to access Story reports - People Analytics
3508788 - How to set SAML tracer extension in the browser for Story troubleshooting
3508799 - How to collect SAML traces for Story troubleshooting
3508873 - Understanding SAML traces for Story troubleshooting
3508802 - Error when accessing the SAC URL in a parallel tab - Story troubleshooting
3508833 - Metadata error when accessing the SAC URL in a parallel tab - Story troubleshooting
Keywords
SAC, parallel tab, SAC URL, blank screen, story, paee, loading screen, User attribute configured for name-id format unspecified is not supported, It seems your profile is not configured for this system, SAML traces , KBA , LOD-SF-ANA-SAC , Stories in People Analytics , Bug Filed