SAP Knowledge Base Article - Public

3531126 - SAC doesn't work in a parallel tab - Story troubleshooting

Symptom

You are following the KBA 3508799 and noticed that SAC URL doesn't work in a parallel tab.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. Follow the KBA 3508799 to collect SAML traces
  2. If IAS worked in the parallel tab, we have to access Report Center and then try to access the SAC URL in another parallel tab
  3. We get an error while accessing the SAC URL

Cause

The root cause depends on the error displayed. Please review the KBAs under the "Resolution" section to get it.

Resolution

Review the KBAs below and if necessary, contact LOD-SF-ANA-SAC team to help you to fix the issue.

3508802 - Error when accessing the SAC URL in a parallel tab - Story troubleshooting

3508833 - Metadata error when accessing the SAC URL in a parallel tab - Story troubleshooting

3508366 - "User attribute configured for name-id format unspecified is not supported" error when accessing the SAC URL in a parallel tab - Story troubleshooting

3523244 - "It seems your profile is not configured for this system" when accessing the SAC URL in a parallel tab - Story troubleshooting

See Also

3426471 - How to determine whether my tenant is hosted on a (NEO) SAP data center or (CF) non-SAP data center and what region it is hosted

2912865 - [Main KBA] Unable to access Story reports - People Analytics

3508788 - How to set SAML tracer extension in the browser for Story troubleshooting

3508799 - How to collect SAML traces for Story troubleshooting

3508873 - Understanding SAML traces for Story troubleshooting

3508802 - Error when accessing the SAC URL in a parallel tab - Story troubleshooting

3508833 - Metadata error when accessing the SAC URL in a parallel tab - Story troubleshooting

3508366 - "User attribute configured for name-id format unspecified is not supported" error when accessing the SAC URL in a parallel tab - Story troubleshooting

3523244 - "It seems your profile is not configured for this system" when accessing the SAC URL in a parallel tab - Story troubleshooting

Keywords

SAC, parallel tab, SAC URL, blank screen, story, paee, loading screen, User attribute configured for name-id format unspecified is not supported, It seems your profile is not configured for this system, SAML traces , KBA , LOD-SF-ANA-SAC , Stories in People Analytics , Bug Filed

Product

SAP SuccessFactors HCM Suite all versions