3531223 - Checking Job Status and Details for a Purge Request

After the purge is finished, it will display one of the seven possible different statuses.

SAP SuccessFactors HCM Suite

1. Go to Admin Center-> Tools-> Purge Request Monitor.
2. Find the purge request you are interested in, using the Request Name defined during purge set-up.
3. Check the current status of the purge job in the Status column.
    

     
     

Bellow you can find all seven possible status after your purge request is completed:

• Completed means that the background purge process has completed successfully and that data was either purged or excluded, according to backend purge rules. It does NOT mean that all data for all specified users were necessarily purged. To confirm whether a given user was successfully purged, check the Process Status in the purge report.

  Review the purge report to confirm which data was purged and which data was excluded.

    

• Completed With Error means that the background purge process has completed and was mostly successful, with some possible exceptions. Exceptions occur when we find bad data that prevents a certain type of data from being purged successfully for some users.

  Use the View Job Details action to identify the source of the error or contact Product Support for help.

    

• Completed with empty report means that the background purge process has completed successfully but none of the specified user data was eligible for purging, so no data purge occurred. For example, if you try to purge all inactive users in Germany but there are no inactive users in your system who are in Germany and past the required retention time, then the report is empty.

  If correct, no action is needed. If you think this might not be correct, double check the purge criteria and configured retention time. Then submit the request again.

    

• Processing purge means that the background purge process is still in progress.

  Check again later.

    

• Expired means that a preview report was generated successfully but the designated approvers didn’t respond in time, so no data purge occurred.

  Submit the request again.

    

• Failed means there was an internal error that caused the background purge process to fail.

  Submit the request again. If the problem persists, contact Product Support for help.

    

• Declined means that a preview report was generated but one of the designated approvers rejected the request, so no data purge occurred.

    

Checking Job Status and Details for a Purge Request | SAP Help Portal

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