SAP Knowledge Base Article - Public

3531226 - Page Unresponsive Error When Exporting Documents to Excel in Document Center - Onboarding 1.0

Symptom

When attempting to export all document information to Excel from the Document Center in Onboarding 1.0, the page becomes unresponsive.

Environment

SAP SuccessFactors Onboarding 1.0

Reproducing the Issue

  1. From the Home Page, select Onboarding 1.0.
  2. Select Document Center from the On/Offboarding 1.0 Dashboard.
  3. On the Document Center Page, select the "submit" button without entering anything in the First Name/Last name/Document Name filters.
  4. The system successfully returns the results to the Document Center page.
  5. Select the "To Excel" option on the Document Center page.
  6. The system returns a "Page Unresponsive" error for SF Manager - SuccessFactors and results are not returned to the page.

Cause

Onboarding 1.0 has a limitation where it does not support the entire download of the Excel report without using any of the filters.

Resolution

It is recommended to filter for user, or use the advanced search to limit the number of lines encountered in the document created.

See Also

Keywords

Onboarding 1.0, Document, Center, Page, Unresponsive, Error, Export, Excel, No Filters, Limitation, SAP SuccessFactors Onboarding. , KBA , LOD-SF-OBD-DOC , Document Center, Documents , Problem

Product

SAP SuccessFactors Onboarding all versions