SAP Knowledge Base Article - Public

3531251 - Cannot edit benefit enrollment

Symptom

When trying to edit benefit enrollment we cannot see all the needed fields nor cancel the process. 

Environment

  • SAP SuccessFactors HCM Suite 
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to employee Profile->Go to Benefits 
  2. Try to edit an enrollment 
  3. Some fields are not loading and we cannot click the cancel button to stop edition 

Cause

The Schedule Period in which the employee was enrolled is no longer connected with the "benefit schedule" selected in the benefit. Since the periods do not match the edition is not possible. 

Resolution

We need to make sure the "Enrolled in Period" field for the enrollment is available in the "benefit schedule" object connected with the benefit. 

See Also

Specifying Enrollment and Claim Dates

Keywords

5feb4b28cfe5120cba55fcf7716d04942b02c72e, Invalid period specified, Enrolled in Period, not possible, can't, unable, schedule period, mismatch, matched, no longer, connected , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core 2405 ; SAP SuccessFactors HCM Suite all versions