3531300 - Recipient Role 'Responsible Team of Case' Does Not Work

When using the recipient role 'responsible team of case' it triggers the error "No recipients Found" in autoflow for case entity.

• SAP Service Cloud v2
• SAP Sales Cloud v2

1. Go to settings.
2. Open autoflow view.
3. Click on the 3 dots.
4. Select Rule logs.
5. Search for affected case ID.
6. Open the log.
7. Find the error: No recipients found.

For the recipient role 'responsible team of case', the email notification in autoflow is sent to the employees of the service team and not to the email maintained in the organizational unit details.

Please add the wanted employee to the organizational unit with a valid e-mail address.

Responsible team of case, No recipients Found, Autoflow , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To