3531405 - "Restricted Content" Displayed in SAP SuccessFactors Work Zone on iOS Devices

• When accessing SAP SuccessFactors Work Zone via iOS devices, all content and cards display as "Restricted Content".
• The issue is observed when accessing via the Work Zone application downloaded from the App Store and also via mobile browsers such as Safari and Google Chrome.
• The issue is predominantly observed on iOS devices, while the content is accessible on Android devices and Windows browsers.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Work Zone

Accessing Via Mobile Browser (Safari/Google Chrome)

1. Accessing the SAP Successfactors Work Zone via Mobile Browser
2. Login with SSO
3. After the workzone page loaded, the content and the cards are showing Restricted Content

Accessing via Work Zone Mobile Application

          1. Download the SAP SuccessFactors Work Zone app from the App Store.
          2. Scan the QR code to log in to the application.
          3. After logging in, observe that the content and the cards are showing "Restricted Content".

The customer's system uses a fully custom domain, which is inconsistent with SAP's main domain (ondemand.com). As a result, when "Prevent Cross-Site Tracking" is enabled for Safari/Google Chrome or "Allow Cross-Website Tracking" is disabled for Work Zone Application, cookies cannot be shared across the different domains. This causes image requests to be blocked.

For Safari/Chrome users:

Disable "Prevent Cross-Site Tracking." The steps outlined in this guide can be followed : https://support.apple.com/en-hk/guide/safari/sfri40732/mac

For Work Zone Mobile Application users:
   - Ensure the application is updated to version 1.7.17.
   - Alternatively, navigate to the Work Zone application settings and then enable "Allow Cross-Website Tracking."

Apple Safari still not setting 3rd party domain CORS cookies
https://stackoverflow.com/questions/28238896/apple-safari-still-not-setting-3rd-party-domain-cors-cookies

SAP SuccessFactors Work Zone, iOS, Restricted Content, Work Zone Application, Mobile Browser, Safari, Google Chrome, Android, SSO , KBA , LOD-SF-SWZ-WID , Widgets , EP-WZ-MOB , Work Zone Mobile Client , Problem