SAP Knowledge Base Article - Public

3531411 - SucessFactors DRTM Master Data Purge did not purge user from Learning

Symptom

After executing the DRTM master data purge, the target user was not purged from Learning (LMS) even though the purge job completed successfully.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Learning

Reproducing the Issue

  1. Submit the DRTM master data purge request in an LMS-integrated instance for a specific user.
  2. Approve the purge request.
  3. After the purge was completed, verify that the target user was not purged in LMS instance.

Cause

  • The user is an LMS only user whose "User Source System" is Learning. (Or "LMS-ORIGIN" field is marked as Yes)
  • DRTM master data purge from Platform will ignore the LMS only users.

Resolution

  1. Check the LMS user's "User Source System" field and make sure it is SuccessFactors Platform
  2. If it is not SuccessFactors Platform, please follow KBA 3454463 - How to change the User Source System for users from "Learning" to "SuccessFactors Platform" to correct the user's Source System.
  3. After correcting "User Source System", initiate the purge job from Platform. 

See Also

  • KBA 3454463 - How to change the User Source System for users from "Learning" to "SuccessFactors Platform"
  • KBA 3454445 - Setting a default User Source System for newly created users in Learning, via connector

Keywords

DRTM, Master Data Purge, User Removal, LMS, Learning user, SAP SuccessFactors Platform, Data Retention Management, User Source System, LMS-ORIGIN. , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Learning all versions