Symptom
The 'Message to Approver' field is not editable when the award amount exceeds the guideline amount during Edit of award amount.
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Environment
- SAP SuccessFactors HCM Suite
- SAP SuccessFactors Rewards & Recognition
Reproducing the Issue
- Send an spot award that goes to approval
- Login as approver and go to manage workflow request to edit the workflow
- Edit the amount adding a value greater than the recommended guideline amount and try to approve
- A validation error will show saying "You must send a message to approver if award amount is above recommended amount"
- The message to approver field is not editable, so award can't be approved
- Or create an award with an amount greater than the recommended and add the message to approver
- Login as the approver and go to Manage Workflow Requests and update the workflow to edit the amount
- Edit the amount for a value under the recommended amount
- A validation error will show saying "You can not send a message to approver for awards within the recommended award range"
Cause
In the Spot Award program configuration, the setting "When should the “Message to Approver” field be displayed?" has the option "When the proposed award is above the recommended amount" selected.
Resolution
This is a valid message but since the field is not editable, approver will not be able to approve the award. Engineering team is working on a fix, where this validation will be skipped during edit and approver can write a comment in the already existing feature.
The fix should be ready in a couple of weeks. This KBA can be monitored for any updates on the fix, including the exact date of release.
Keywords
award, edit, amount, approve, approval, spot, workflow, guideline, not, able, comment, message, approver, add, reward, manage, program, RNR-6992 , KBA , LOD-SF-RNR-ADM , Admin Tools, Program Setup & Object Permissions , Known Error