SAP Knowledge Base Article - Public

3531639 - Malfunction Data tab is not available for proactive maintenance order in app Perform Maintenance Jobs - SAP S/4HANA Cloud Public Edition

Symptom

Need to report malfunction data for proactive maintenance order(YA02) but 'Malfunction Data' tab is not available in app 'Perform Maintenance Jobs'.

'Malfunction Data' tab is available for reactive maintenance order(YA01) which has maintenance notification assigned.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

1. Create proactive maintenance order without maintenance notification assigned.

2. Release maintenance order.

3. Dispatch maintenance order operation and assign to user.

4. Enter app 'Perform Maintenance Jobs', select operation to enter detail page.

5. See 'Malfunction Data' tab is not available.

Cause

'Malfunction Data' is enabled only if the order has an associated notification as described in Help documentation: Report Malfunction

Resolution

Define Plant-Order type-Action(Enable Create Notification Option for Recording Malfunction) combination in configuration activity 105952 - 'Define Control Parameters for Perform Maintenance Jobs'. 

The configuration will enable malfunction data recording for order type YA02. After malfunction data recorded, system will automatically create a maintenance notification assigned to the maintenance order. 

Keywords

Perform Maintenance Jobs, Malfunction Data, Proactive maintenance order, YA02, Define Control Parameters for Perform Maintenance Jobs , KBA , PM-FIO-2CL , Fiori User Interface (UI) for PM (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions