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SAP Knowledge Base Article - PreviewSymptom
In the Ticket Interactions of the Service Work Center, the sender name displayed for outbound emails is incorrect. Instead of displaying the name associated with the sender’s email address, the system displays the name of the user who is logged in and sent the E-mail.
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Environment
SAP Cloud for Customer core applications
Product
SAP Cloud for Customer core applications all versions
Keywords
Ticket Interactions, Outbound Email, Sender Name, Incorrect, Business User's Name , KBA , LOD-CRM-SRP-INT , Ticket Interactions , LOD-CRM-SRP , Service Request Processing , Problem
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