3531697 - Unable to Complete Illinois State Tax W-4 Form - Onboarding

New hires are unable to submit the required Illinois State Withholding Form (W-4) in Onboarding. The form appears with all fields empty, preventing candidates from completing the submission.

SAP SuccessFactors Onboarding 

1. Log as a new hire.
2. Click on "Provide additional data" tile.
3. Click on the Illinois state W-4 form.
4. All fields are blank and cannot be edited.

Cause 1: The issue occurs because the address3 field, which is used by the Illinois State Withholding Form, is not configured in the corporate data model. This results in the system being unable to fetch or populate the required field when the form is generated.

The system logs show an error indicating that the form is attempting to use an invalid or missing property: Invalid property names: FOCorporateAddressDEFLT/address3

Cause 2: Address3 is configured, but has visibility=none

Solution 1:

In order to confirm whether the address3 field is not configured, please follow the flow:

Please verify the property name by navigating to Admin Center > OData API Data Dictionary (filter: FOCorporateAddressDEFLT and notice if address3 is present) or by checking the entity metadata. Additionally, perform a Refresh Metadata to ensure that the system cache is up to date and not corrupted.

To resolve this issue, the address3 field must be correctly mapped in the system. You can choose one of the following options:

1. Configure the Address3 Field in the Corporate Data Model:
   Add the address3 field to your corporate data model via Provisioning. This will ensure the Illinois State Withholding Form can retrieve the necessary data.

2. Map Address3 to Another Field:
   Alternatively, you can map the address3 field to an existing field in Employee Central (EC). This could be a field that is not currently in use or a similar field like address2.

Either of these actions will allow the form to populate correctly and resolve the issue of empty fields.

For more information: Updating the Default Mapping of Compliance Form Fields | SAP Help Portal

Additionally, please note that correcting this configuration falls under the responsibility of your implementation partner, as it is outside the scope of SAP support. Our role is to help identify the issue, but for making the necessary changes to your system’s configuration, we recommend involving your implementation partner to review and apply the required updates. For more information: 2706322 - What is Support – What is Consulting: Cloud Solutions - SAP for Me  

Solution 2: Certify to have address3 visibility=both. 

Additionally, in the corporate data model, ensure there are not two lines configured for 'corporateaddress', where one can have address3 as visibility=both and another has address3 as visibility=none. This is incorrect as only one line is allowed.

• Updating the Default Mapping of Compliance Form Fields | SAP Help Portal
• 2706322 - What is Support – What is Consulting: Cloud Solutions - SAP for Me  

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