SAP Knowledge Base Article - Public

3531825 - Issue with Opt-Out Functionality in Latest Benefit Enrollment Experience

Symptom

In the latest Benefit Enrollment Experience, opting out of any enrollment does not end the enrollment.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Select an employee in the instance
  2. Opt out of any enrollment using the latest Benefit Enrollment Experience.
  3. Observe that the enrollment remains active even after workflow approval.

Cause

Code Defect

Resolution

The issue required a code fix which will be delivered via patch on October 24th 2024. 

Keywords

SAP SuccessFactors, Employee Central, Global Benefits, Latest Benefit Enrollment Experience, Opt-Out, Enrollment, Active, Workflow Approval, INC9779357, BEN-18262, PTCH-45140 , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions