SAP Knowledge Base Article - Public

3532188 - Learning crashes if all 4000 characters are used in the Registration Comments box.

Symptom

System gets stuck if all 4000 characters are provided in the Comments box for a Registration.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Create an ILT item with Approval Process
  2. Schedule a class with Approval Process
  3. Make sure this class is accessible via Library search.
  4. As a user, proceed to register into the class.
  5. When you get to the Comments box, make sure to provide ALL 4000 characters.
  6. Proceed with the registration.
  7. Once you click Complete, there system will spin forever.

Resolution

Engineering team confirmed this as a defect and the fix will be released in the next major release b2505.

The fix consists in lowering the total number from 4000 to 2000 to align with the data base limits.

Keywords

Registration, Comments, box, approval process, class, ILX, Course Home , KBA , LOD-SF-LMS-SCH , Class - Scheduled Offerings , Bug Filed

Product

SAP SuccessFactors Learning 2405