SAP Knowledge Base Article - Public

3532264 - Inconsistent External Customer Invoice Request with error: "Product, Product Category or Tax Code of Item Missing."

Symptom

You have created a External Customer Invoice Request via Webservice , which became inconsistent due to the following errors:

Product, Product Category or Tax Code of Item Missing.

Item XX: Determining product not possible
Item XX: With entered unit of mesure the proposed unit of measure cannot be found
Item XX: Product, product category or tax code of item missing (KBA: 3009476)

Environment

SAP Business Bydesign

Reproducing the Issue

  1. Go to Customer Invoicing work center.
  2. Select Invoice Requests view.
  3. In the drop-down, select All Invoice Requests.
  4. Search for External Customer Invoice Request ABC (Where ABC represents the External Customer Invoice Request ID).
  5. Click in Check.

Cause

The issue arises due to the incorrect TypeCode being passed for the product in the payload. The product XYZ used in payload is a material with TypeCode 1, but you are passing the TypeCode 2 which is for services, in the payload.(XYZ is the ID of the Product) because of which the system is unable to fetch the details from the product master data leading to errors.

                 

Resolution

Kindly pass the correct TypeCode for the product when you are creating invoice requests via webservice in the below tags:

                   <Product>
                  <InternalID>XYZ</InternalID>
                  <TypeCode>1</TypeCode>
               </Product>

 

See Also

3532740 - Error When Uploading a Customer Invoice Requests via the File Input

Keywords

Inconsistency, Credit Memo, Transaction, Product , Webservice, SoapUI,  Product, Product Category, Tax Code, Missing, TypeCode, Payload. , KBA , SRD-CRM-INV , Customer Invoicing , Problem

Product

SAP Business ByDesign all versions