3532308 - Move-in Date Change Triggers Service Without Saving

When we change move-in and select new date on selection, it calls S/4HANA service, which should happen on save button click. Instead, even after cancelling the changes, the new data is maintained in C4C.

SAP Cloud for Customer

1. Go to the Utilities work center.
2. Go to the Premises work view.
3. Search and open the Premises 123456 (where the ID 123456 means a generic Premise ID).
4. Select "Customer Overview" and hit "Change Move-In".
5. Change the date.
6. Hit Cancel.
7. It is saved in the UI even after cancelling the changes.

The C4C scoping question "Do you want to enable the alternative view for Change Move-In/Move-Out?" is not selected under C4C Business Configuration

In order to resolve the issue, please check the steps below:

1. Go to the Business Configuration work center.
2. Go to the Implementation Projects work center view.
3. Select the current Implementation Project and click on Edit Project Scope.
4. Go to the step 4 - Questions.
5. Expand Industries Solution > Utilities > Utilities Call Center and Service.
6. Enable the scoping question: "Do you want to enable the alternative view for Change Move-In/Move-Out?"

Move-In, Date. C4C. Changes. Cancel, Save, Movein date, Move-In Date, Premise, Premises, Customer Overview, Service, Triggered , KBA , LOD-CRM-IND-UTL , Utilities , How To