SAP Knowledge Base Article - Public

3532308 - Move-in Date Change Triggers Service Without Saving

Symptom

When we change move-in and select new date on selection, it calls S/4HANA service, which should happen on save button click. Instead, even after cancelling the changes, the new data is maintained in C4C.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Utilities work center.
  2. Go to the Premises work view.
  3. Search and open the Premises 123456 (where the ID 123456 means a generic Premise ID).
  4. Select "Customer Overview" and hit "Change Move-In".
  5. Change the date.
  6. Hit Cancel.
  7. It is saved in the UI even after cancelling the changes.

Cause

The C4C scoping question "Do you want to enable the alternative view for Change Move-In/Move-Out?" is not selected under C4C Business Configuration

 

Resolution

In order to resolve the issue, please check the steps below:

  1. Go to the Business Configuration work center.
  2. Go to the Implementation Projects work center view.
  3. Select the current Implementation Project and click on Edit Project Scope.
  4. Go to the step 4 - Questions.
  5. Expand Industries Solution > Utilities > Utilities Call Center and Service.
  6. Enable the scoping question: "Do you want to enable the alternative view for Change Move-In/Move-Out?"

Keywords

Move-In, Date. C4C. Changes. Cancel, Save, Movein date, Move-In Date, Premise, Premises, Customer Overview, Service, Triggered , KBA , LOD-CRM-IND-UTL , Utilities , How To

Product

SAP Cloud for Customer core applications all versions