Symptom
When we change move-in and select new date on selection, it calls S/4HANA service, which should happen on save button click. Instead, even after cancelling the changes, the new data is maintained in C4C.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Utilities work center.
- Go to the Premises work view.
- Search and open the Premises 123456 (where the ID 123456 means a generic Premise ID).
- Select "Customer Overview" and hit "Change Move-In".
- Change the date.
- Hit Cancel.
- It is saved in the UI even after cancelling the changes.
Cause
The C4C scoping question "Do you want to enable the alternative view for Change Move-In/Move-Out?" is not selected under C4C Business Configuration
Resolution
In order to resolve the issue, please check the steps below:
- Go to the Business Configuration work center.
- Go to the Implementation Projects work center view.
- Select the current Implementation Project and click on Edit Project Scope.
- Go to the step 4 - Questions.
- Expand Industries Solution > Utilities > Utilities Call Center and Service.
- Enable the scoping question: "Do you want to enable the alternative view for Change Move-In/Move-Out?"
Keywords
Move-In, Date. C4C. Changes. Cancel, Save, Movein date, Move-In Date, Premise, Premises, Customer Overview, Service, Triggered , KBA , LOD-CRM-IND-UTL , Utilities , How To
Product
SAP Cloud for Customer core applications all versions